• Question :

      Can I purchase directly from Dutailier?

    • Answer :

      Our products can only be purchased through our authorized dealers.

    • Question :

      Where can I find a Dutailier dealer closest to me?

    • Answer :

      Please consult our section ¨Locate a retailer¨ to find dealers in your area.

    • Question :

      How can I purchase replacement cushion for my glider.

    • Answer :

      You can purchase new cushion on our online store at www.shopdutailier.com or from one of our retailers.

    • Question :

      Can I order a brochure or a catalogue of your products?

    • Answer :

      No brochures or catalogues are available. You may visualize most of our products on our web site or at an authorized dealer.

    • Question :

      Is it possible to obtain fabric swatches / finish samples?

    • Answer :

      No fabric swatches or finish samples are available.

    • Question :

      How can I find a specific model / fabric?

    • Answer :

      You must contact one of our authorized dealers in your area.

    • Question :

      What kind of wood is your furniture made of?

    • Answer :

      Our furniture is built from solid wood (birch, maple or beech) except for the sides and some assembly components. Since it is not a living material, we are using veneer for the sides of our furniture pieces to ensure that it won’t warp or crack over time.

    • Question :

      What is the warranty on your products?

    • Answer :

      All Dutailier products are guaranteed from manufacturing defects for one (1) year, from the date of purchase.

    • Question :

      How can I clean my cushions?

    • Answer :

      We recommend professional furniture cleaner. We do not recommend dry cleaning or washing them in the washer.

    • Question :

      How can I obtain the status of my order?

    • Answer :

      Please communicate with your dealer.

    • Question :

      Where can I get my furniture repaired?

    • Answer :

      If the product is still under warranty, please contact your dealer. If no longer on warranty, an upholsterer or a cabinet maker according to the type of product.

    • Question :

      Why are my cushions firmer than the ones in the store?

    • Answer :

      With time and usage your cushions will lose some of their firmness which will make them more comfortable.

    • Question :

      Can I supply my own material?

    • Answer :

      We have a Customer’s Own Material program on certain models. For more information, please contact one of our authorized dealers.

    • Question :

      Question regarding our products pictures.

    • Answer :

      In time, slight modifications may have occurred to the design of your cushion. Picture for reference only.

Dutailier +1 450-772-2403 - +1 450-772-5055
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