How can I purchase a replacement cushion for my glider?
You can purchase a new cushion on our online store at www.shopdutailier.com or from one of our retailers.
Can I order a brochure or a catalogue of your products?
No brochures or catalogues are available. You may view most of our products on our web site or at an authorized dealer.
Is it possible to obtain fabric swatches / wood finish samples?
No fabric swatches or wood finish samples are available.
How can I find a specific model / fabric?
You must contact one of our authorized dealers in your area.
What kind of wood is your furniture made of?
Our furniture is built from solid wood (birch, maple or beech) except for the sides and some assembly components. Since veneer is not a living material, we use veneer for the sides of our furniture pieces to ensure that it won’t warp or crack over time.
How can I clean my cushions?
We recommend you call on a professional upholster cleaner. We do not recommend dry cleaning or washing the cushions in the washer
How can I obtain the status of my order?
Please contact your dealer.
Where can I get my furniture repaired?
If the product is still under warranty, please contact your dealer.
Why are my cushions firmer than the ones in the store?
With time and usage, your cushions will soften up.
Can I supply my own fabric?
We have a Customer’s Own Material program on certain models. For more information, please contact one of our authorized dealers.
The cushions that I bought aren’t the same than the ones shown on your website. Why is that?
Since you have purchased the cushions, slight modifications may have been brought to their design. The photo is for illustrative purposes only.