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Questions and answers

Find answers to questions most commonly asked by our customers. This page groups by category answers to questions for which you could not find information on our other pages.

LOCATIONS AND AVAILABILITY

  • We do not have a showroom, however our retailers have demo models in store. We suggest that you confirm the availability of demo models before traveling to a showroom.

  • Except during the summer holiday period and the Holiday season, our clearance store is open every Tuesday and Thursday from 3:00 p.m. to 6:30 p.m. The address is: 298 Chaput, Door 7, Saint-Pie, Québec, Canada, J0H 1W0. We accept payment by cash, as well as debit or credit card.

  • We only sell end-of-line products or products with defects. The products are sold “as is” and without warranty. Be ready to carry out your chair or furniture as Dutailier will not deliver products purchased at its clearance store.

  • We deliver to Canada and to the continental U.S.A. We do not ship to Alaska, Puerto Rico, Hawaii, or to APO, FPO, or DPO addresses.

  • This product may be exclusive to one of our partners or may be discontinued. All products displayed on our website can be purchased online and / or at one of our retailers.

  • We offer promos at certain times during the year. For all the details, subscribe to our newsletter!

PRODUCTS

  • The fabrics of our chairs are made of either leather or polyester.

  • Our furniture is built from solid wood (birch, maple or beech) except for the sides and some assembly components. Since veneer is not à living material, we use veneer for the sides of our furniture pieces to ensure that it won't warp or crack over time.

  • The cushions differ from chair to chair, so you will need to find the product code. Then go to the cushion order page and follow the instructions to enter the code. If we still produce the cushion set that fits your chair or ottoman, you will be prompted to complete your order. If not, you will be notified that we no longer manufacture it.

  • Madras leather is tweaked by an embossing process, in which leather grain patterns are imprinted to ensure both uniform colour and consistent texture throughout the chair. Dublin leather is softer and has a natural texture.

  • No, we do not use any chemicals. Our fabrics are not treated with anti-stain chemicals, the foam in our cushions does not contain any flame retardants, and we only use formaldehyde-free water-based paint.

  • No, our products are not third-party certified. However, the materials used have their own certifications (for example: CertiPUR foam). In addition, as our products are 100% made in our factories and not by partners, we have full control over the materials used and can certify that our products comply with all standards set by third-party certifiers.

  • No, we do not recommend treating our fabrics with anti-stain products as these can be dangerous for human and animal health.

  • Yes, all of our furniture and chairs meet or exceed North American safety standards.

  • We invite you to consult our Warranty section for complete details.

  • Yes, our products must be assembled, with the exception of dressers and bedside tables which are delivered fully assembled.

  • Yes, it is possible to order a custom product featuring your own fabric, please contact a store for full details.

  • While we strive to provide you with the most accurate photos possible, the colors of finishes, textiles and leathers shown on our website may vary slightly from the actual product. Wood comes from nature and therefore has its own characteristics, such as beautiful color variations. Each chair is therefore unique.

  • All of our shipping boxes are made from 95% recycled materials.

  • Use a soft, slightly damp cloth to wipe off any dust or dirt. If you need to clean a sticky stain, use two rags. Soak one in a solution of dish soap and lukewarm water. Wring out the excess water, then wipe off the stain. Then wipe the entire area again with the dry cloth. For more stubborn stains, we recommend that you use the services of a professional furniture cleaner. The use of the washing machine should always be avoided.

ORDERS

  • You will be billed for it as soon as you place the order.

  • Yes, an order confirmation will be emailed to you when you place an order on our website.

  • No, we do not offer financing.

  • Every Dutailier product is handmade in our factory and therefore requires manufacturing time. If you ordered the item from a store, please refer to your detail. If you purchased an item online from our Website, the dispatch date will be specified on the order confirmation emailed upon purchase.

  • Your order will be shipped by UPS.

  • The UPS delivery person will leave a UPS InfoNotice describing the procedure to follow in order to recover your package.

  • When your order ships, you will receive a shipping confirmation email with a tracking number. It will allow you to see the status of your order. Your parcel tracking does not show any progress or is late? Contact our team using our contact form.

CANCELLATIONS AND RETURNS

  • Yes you can, please see our Return Policy for complete details.

  • Please take note of your order number (PO), take photos of the damaged product and send this information to us via our contact form.

  • Please take note of your order number (PO), take photos of the defect and send this information to us via our contact form.

Our team is here to help you. Please contact us and we will do our best to answer your questions.

Contact us