LOCATIONS AND AVAILABILITY
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Except during the summer holiday period and the Holiday season, our clearance store is open every Tuesday and Thursday from 1:00 p.m. to 8:00 p.m. The address is: 298 Chaput, Door 7, Saint-Pie, Québec, Canada, J0H 1W0. We accept payment by cash, as well as debit or credit card.
We are open until complete shutdown of our business activities. Planned for July 15, 2023.
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We sell products with small defects, end of line as well as new products. Be ready to carry out your chair or furniture as Dutailier will not deliver products purchased at its clearance store.
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When you order online, we deliver to Canada and to the continental U.S.A. We do not ship to Alaska, Puerto Rico, Hawaii, or to APO, FPO, DPO addresses, Yukon, Nunavut and Northwest Territories.
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Only products displayed online are currently available.
Note that all sales are final and the return policy does not apply to these transactions. -
We are currently on a big clearance sale, you can save up to $400.00. For all the details, subscribe to our newsletter!
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THE CLEARANCE SALE EVENT
SAVE UP TO $400
Valid from June 27 (12:00 a.m.) while inventory last.
Details:
Get up to $400 off the retail price of our glider chair assortment available online. Applicable on all selected classic glider chairs. Excluding all other product lines offered online.
Conditions:
- This offer is only applicable online at dutailier.com
- All sales are final and the return policy does not apply to these transactions.
This offer is applicable on merchandise only and cannot be applied to the purchase of gift cards or redeemed for cash. This offer cannot be combined with any other coupon and/or any merchandise previously bought. This offer is not applicable for registered partners and employees.
DUTAILIER GROUP INC. reserves the rights to change the terms and conditions of this offer at any time, without notice.
PRODUCTS
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The fabrics of our chairs are made of either leather or polyester.
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Our furniture is built from solid wood (birch, maple or beech) except for the sides and some assembly components. Since veneer is not à living material, we use veneer for the sides of our furniture pieces to ensure that it won't warp or crack over time.
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Our replacement cushion program ended on June 4, 2023
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No, we do not recommend treating our fabrics with anti-stain products as these can be dangerous for human and animal health.
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Yes, our products are pre-assembled, but will require some assembly, with the exception of dressers and bedside tables which are delivered fully assembled.
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While we strive to provide you with the most accurate photos possible, the colors of finishes, textiles and leathers shown on our website may vary slightly from the actual product. Wood comes from nature and therefore has its own characteristics, such as beautiful color variations. Each chair is therefore unique.
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All of our shipping boxes are made from 95% recycled materials.
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Use a soft, slightly damp cloth to wipe off any dust or dirt. If you need to clean a sticky stain, use two rags. Soak one in a solution of dish soap and lukewarm water. Wring out the excess water, then wipe off the stain. Then wipe the entire area again with the dry cloth. For more stubborn stains, we recommend that you use the services of a professional furniture cleaner. The use of the washing machine should always be avoided.
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You can get the ball bearings for your Dutailier Classic chair by visiting the link below.
https://bearingdechaise.com/boutique/fr/bearings-chaise-en-mEtal-c37/
We strongly suggest that you replace all 8 ball bearings at the same time, and not to use the chair until the ball bearings have been replaced, to avoid damaging other parts of your chair.
Instructions >
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You can get the ball bearings for your Dutailier AvantGlide chair by visiting the link below.
https://bearingdechaise.com/boutique/fr/bearings-chaise-en-mEtal-c37/
We strongly suggest that you replace all 8 ball bearings at the same time, and not to use the chair until the ball bearings have been replaced, to avoid damaging other parts of your chair.
Instructions >
ORDERS
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You will be billed for it as soon as you place the order.
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Yes, an order confirmation will be emailed to you when you place an order on our website.
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Yes, you can use the option of Sezzle
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Every Dutailier product is handmade in our factory and therefore requires manufacturing time. If you ordered the item from a store, please refer to your detail. If you purchased an item online from our Website, the dispatch date will be specified on the order confirmation emailed upon purchase.
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Your order will be shipped by UPS.
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The UPS delivery person will leave a UPS InfoNotice describing the procedure to follow in order to recover your package.
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When your order ships, you will receive a shipping confirmation email with a tracking number. It will allow you to see the status of your order. Your parcel tracking does not show any progress or is late? Contact our team using our contact form.
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It would be necessary to unscrew the 4 screws from the base. And redo the assembly, taking care to do it in 3 steps
- Insert and start screwing the screws by hand, following an X shape;
- Make a first turn, this time with a screwdriver, still following the shape of X, and screw the screws almost to the bottom, until you feel resistance;
- Finally, make a 3rd turn, still following the X shape, and tighten the screws firmly.
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You can apply white/penetrating grease (PL-100) to all rivets. This should dampen the noise.
CANCELLATIONS AND RETURNS
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Yes you can, please see our Return Policy for complete details.
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Please write down your order number (PO), take photos of the damaged product and send it to us at info@dutailier.com
An agent will respond to you within 5-7 business days.
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Please write down your order number (PO), take photos of the damaged product and send it to us at info@dutailier.com
An agent will respond to you within 5-7 business days.
Still haven’t found an answer?
Our team is here to help you. Please contact us and we will do our best to answer your questions.