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Return policy and conditions of use and sale

Return Policy

Replacement cushions for wooden chairs

Replacement cushions for wooden chairs are not exchangeable or refundable. These items have been custom made especially for you.

Wooden and upholstered chairs

Only returns for new items, in their original condition at time of purchase, will be accepted.

Refunds will be made according to the payment method used for the purchase. Upon receipt of the returned merchandise, and to the extent that the requirements of the Return Policy are met, the amount corresponding to the value of the purchase (excluding the initial delivery charge) will be credited to your original method of payment.

Returns must be sent to the following addresses:

  • If you live in Canada: 299 rue Chaput, Saint-Pie QC J0H 1W0
  • If you live in the U.S.A.: 1 UPS Way, Champlain, NY 12919, U.S.A.

Return requests must be submitted within 30 days from the date of receipt of the item. All orders returned to Groupe Dutailier Inc. beyond these 30 days will not be credited.

The responsibility of Groupe Dutailier Inc. for the goods sold must not exceed the price paid.

RETURN INSTRUCTIONS

To return an item, contact us by phone at 1 800-363-9817, extension 2223, or by email at the following address: info@dutailier.com. A member of our team will explain how to return your item.

You must obtain an authorization number issued by Dutailier before returning any product; this number must be clearly indicated on the outside of the package that will be returned.

Important: Make sure to keep the item in its original condition as well as the original box to expedite the return of your product.

Carefully pack the items to be returned and attach the required documents.

From the time the returned product arrives at our distribution centre, please allocate:

  • a delay of approximately 7 working days for your return to be processed.
  • 7 to 10 business days for the credited amount to appear on your credit card statement.
  • Returns are subject to restocking fees of up to 25% of the purchase price to cover the postage costs associated with returning the items. The initial shipping costs might not be refunded.

Please note that this "Return Policy" applies only to items purchased from www.dutailier.com.

YOUR SATISFACTION IS IMPORTANT TO US.

FROM OUR FAMILY TO YOURS… THANK YOU!

General conditions of use and sale

This website is operated by Groupe Dutailier Inc. On this site, the terms “we”, “us” and “our” refer to Groupe Dutailier Inc. Groupe Dutailier Inc. offers this website, including all information, tools and services available therein to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

By visiting this site and / or purchasing one of our products, you participate in our “Service” and agree to be bound by the following terms (“General Conditions of Sale”, “General Conditions of Sale and Use” , “Terms”), including any additional terms, conditions and policies referred to herein and / or accessible by hyperlink. These General Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, whether sellers, customers, merchants, and / or content contributors.

Please read these General Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use the services offered therein. If these General Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these General Conditions of Sale and Use.

Any new features and tools that may be added to this store at a later date will also be subject to these General Conditions of Sale and Use. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these General Conditions of Sale and Use by posting updates and / or changes to our website. It is your responsibility to check this page periodically to see if any changes have been made. Your continued use of, or access to, the website after the posting of any changes constitutes your acceptance of those changes.

ARTICLE 1 – CONDITIONS OF USE OF OUR ONLINE STORE

By accepting these General Conditions of Sale and Use, you signify that you have reached the age of majority in your country, province or state of residence, and that you have given us your consent to allow any person of age for whom you are responsible to use this website.

Use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in the course of using the Service, violate the laws of your jurisdiction (including but not limited to copyright laws).

You must not transmit worms, viruses, or any other code of a destructive nature.

Any breach or violation of these General Conditions of Sale and Use will result in the immediate termination of your Services.

ARTICLE 2 – GENERAL CONDITIONS

We reserve the right to deny access to the services to any person at any time, for any reason.

You understand that your content (excluding your credit card information) may be transferred unencrypted, and this implies (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without express written permission from us.

The headings used in this agreement are included for your convenience and will not limit or affect these Terms.

ARTICLE 3 – ACCURACY, COMPREHENSIVENESS, AND TIMELINESS OF INFORMATION

We will not be held responsible if the information available on this site is not accurate, complete, or up to date. The content of this site is provided for informational purposes only and should not constitute your sole source of information for making decisions, without first consulting more accurate, complete, and up-to-date sources of information. If you decide to rely on the content presented on this site, you do so at your own risk.

This site may contain certain prior information. This prior information, by nature, is not up to date and is provided for informational purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update any information on our site. You agree that you are responsible for monitoring changes to our site.

ARTICLE 4 – CHANGES TO THE SERVICE AND PRICES

The prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (and any part or content of the Service) at any time and without notice.
We will not be liable to you or any other third party for any price change, suspension, or interruption of the Service.

ARTICLE 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be exclusively available online on our website. These products or services may be available in limited quantities and can only be subject to returns or exchanges in accordance with our Return Policy.

We have done our best to display as clearly as possible the colours and images of our products that appear on our online store. We cannot guarantee that the display of colours on your computer screen will be accurate.

We reserve the right, but are not obligated to do so, to limit the sales of our products or services to any person, and in any geographic region or jurisdiction. We could exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any service or product offer presented on this site is void where prohibited by law.

We do not guarantee that the quality of any products, services, information, or any other merchandise that you have obtained or purchased will meet your expectations, nor that any errors in the Service will be corrected.

ARTICLE 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel the quantities purchased per person, per household or per order. These restrictions could include orders placed by or from the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. In the event that we modify an order or if we were to cancel it, we may attempt to notify you by contacting you at the email and / or billing address / telephone number provided at the time the order has been placed. We reserve the right to limit or prohibit orders which, in our sole judgment, may appear to be from merchants, resellers or distributors.

You agree to provide current, complete, and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you, as necessary.

For more details, please see our Return Policy.

ARTICLE 7 – OPTIONAL TOOLS

We may provide you with access to third party tools over which we have no monitoring, control, or influence.

You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranty, representation, or condition of any kind and without any endorsement. We will have no legal liability resulting from or relating to the use of these optional third-party tools.

If you use the optional tools offered on the site, you do so at your own risk and at your own discretion, and you should consult the terms on which such tools are offered by the relevant third-party provider(s).

We may also, in the future, offer new services and / or new features on our site (including new tools and resources). These new functionalities and these new services will also be subject to these General Conditions of Sale and Use.

ARTICLE 8 – THIRD PARTY LINKS

Certain content, products, and services available through our Service may include material from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not obligated to review or evaluate the content or accuracy of such sites, and we do not warrant or assume any responsibility for any content, website, product, service or other material accessible on or from these third-party sites.

We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transaction made in connection with these third-party websites. Please read the policies and practices of third parties carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns, or questions regarding the products of these third parties should be submitted to these same third parties.

ARTICLE 9 – COMMENTS, SUGGESTIONS AND OTHER USER PROPOSALS

If, at our request, you submit specific content (for example, to participate in contests), or if without us having requested it, you send creative ideas, suggestions, proposals, plans or other material, whether online, by email, by post, or otherwise (collectively, “comments”), you grant us the right, at any time, and without restriction, to edit, copy, publish, distribute, translate, and to otherwise use and in any media, any comments you send to us. We are not and should not be required (1) to maintain the confidentiality of comments; (2) to pay compensation to anyone for any comments provided; (3) to respond to comments.

We may, but have no obligation to do so, monitor, edit, or remove content that we believe, at our sole discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these General Conditions of Sale and Use.

You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain illegal, defamatory, offensive, or obscene content, nor will they contain any computer viruses or other malicious software that could in any way affect the operation of the Service, or any other associated website. You may not use a false email address, pretend to be someone that you are not, or try to mislead us and / or third parties as to the origin of your comments. You are fully responsible for all comments you post and their accuracy. We assume no responsibility and disclaim any liability for any comments you post or any other third-party posts.

ARTICLE 10 –PERSONAL INFORMATION

Your submission of your personal information to our online store is governed by our Privacy Policy. Click here to view our Privacy Policy.

ARTICLE 11 – ERRORS, INACCURACIES AND OMISSIONS

From time to time there may be information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, fees, product shipping, delivery times and availability. We reserve the right to correct any errors, inaccuracies and omissions, and to change or update information or cancel orders, if any information in the Service or on any related website is inaccurate, at any time and without notice (including after you have placed your order).

We are under no obligation to update, change or clarify any information in the Service or on any related website, including but not limited to pricing information, except as required by law. No set update or refresh date in the Service or on any related website should be considered in concluding that information in the Service or on any related website has been modified or updated.

ARTICLE 12 – PROHIBITED USES

In addition to the prohibitions set out in the General Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to induce third parties to perform or participate in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, mistreat, insult, hurt, defame, slander, denigrate, intimidate or discriminate against anyone on the basis of sex, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or could be used in such a way as to compromise the functionality or operation of the Service or any associated, independent, website or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to violate or bypass the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any prohibited use.

ARTICLE 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not warrant or make any representations that your use of our Service will be uninterrupted, prompt, secure, or error free.

We do not guarantee that the results that may be obtained through the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notifying you first.

You expressly agree that your use of the Service, or your inability to use the Service, is at your sole risk. The Service and all products and services provided to you through the Service are (unless we expressly state otherwise) provided “as is” and “as available” for your use, without representation, without warranties and without conditions of any kind, express or implied, including all implied warranties of marketing or merchantability, fitness for a particular purpose, durability, title and freedom from infringement.

Groupe Dutailier Inc., our directors, managers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors can in no way be held responsible for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenue, savings, data, replacement costs or any similar damages, be they contractual, tort (even in cases of negligence), strict liability or otherwise, resulting from your use of any service or product derived from this Service, or as to any other claim related in any way whatsoever to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind arising from the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been notified of the possibility that they may occur. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.

ARTICLE 14 – COMPENSATION

You agree to indemnify, defend and protect Groupe Dutailier Inc., our parent company, our subsidiaries, affiliates, partners, managers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, with respect to any claim or demand, including reasonable attorney's fees, made by any third party as a result of or arising out of your violation of these Terms and Conditions or the documents to which they refer, or your violation of any law or the rights of a third party.

ARTICLE 15 – SEVERABILITY

In the event that a provision of these General Conditions of Sale and Use is deemed to be illegal, void or unenforceable, this provision may nevertheless be applied to the full extent permitted by law, and the non-applicable part shall be considered as being dissociated from these General Conditions of Sale and Use and this severance must not affect the validity and the applicability of all the other remaining provisions.

ARTICLE 16 – TERMINATION

The obligations and responsibilities undertaken by the parties before the termination date will remain in effect after the termination of this agreement for all purposes.

These General Terms and Conditions of Sale and Use are effective unless and until terminated by either party.

You can terminate these General Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If we believe, in our sole discretion, that you are unsuccessful, or if we suspect that you have been unable to comply with the terms of these Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without notifying you in advance and you will remain responsible for all monies owed until the date of termination (including this date), and / or we may deny you access to our Services (or any part thereof).

ARTICLE 17 – ENTIRE AGREEMENT

Any failure on our part to exercise or apply any right or any provision of these General Terms and Conditions of Sale and Use should not constitute a waiver of this right or provision.

These Terms and Conditions of Sale and Use or any other policy or operating rule that we post on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and supersede all communications, proposals and all agreements, prior and contemporary, oral or written, between you and us (including, but not limited to any prior version of the General Conditions of Sale and Use).

Any ambiguity as to the interpretation of these General Conditions of Sale and Use should not be interpreted to the disadvantage of the drafting party.

ARTICLE 18 – APPLICABLE LAW

These General Conditions of Sale and Use, as well as any other separate agreement by means of which we provide you with Services, will be governed and interpreted under the laws in force at 299 rue Chaput, Saint-Pie, Qc, J0H1W0, Quebec, Canada.

ARTICLE 19 – CHANGES TO THE GENERAL CONDITIONS OF SALE AND USE

You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes to our site. It is your responsibility to visit our site regularly to check if any changes have been made. Your continued use of or access to our site following the posting of any changes to these General Terms and Conditions of Sale and Use constitutes acceptance of those changes.

ARTICLE 20 – CONTACT DETAILS

Questions regarding the Terms and Conditions of Sale and Use should be sent to us at info@dutailier.com.